Returns & Refunds Policy

At O'Briens Wine, Beer & Spirits, we want you to be completely satisfied with your purchase. If your order is damaged, faulty, or incorrect, we offer a straightforward return and exchange process within 14 days of delivery.

Return Process

• 1.
  Contact Our Team

  Email our customer service team with your order number and details of the issue, including photos if the product arrived damaged.

• 2.
  Acknowledge Approval

  Once we review your request, we will provide a return authorization and instructions on whether to return the bottle to a local store or via courier.

• 3.
  Secure Packaging

  Ensure the items are securely packed in their original transit packaging to prevent breakage during the return journey.

• 4.
  Receive Refund or Exchange

  After we receive and inspect the returned items, we will process your refund to the original payment method or dispatch a replacement within 5-7 business days.